Our Performance

The National Context

The Fire and Rescue National Framework for England (2018), is the statutory document that sets out the government’s priorities, objectives, and expectations for all Fire and Rescue Authorities (FRAs) in England. It provides the policy and governance framework within which fire and rescue services must operate. It includes the requirement for the development of a public document which shows an understanding of local fire and rescue risks for the community and makes provision for prevention and protection activities to minimise these risks, this is called our Community Risk Management Plan (CRMP).

Community Risk Management Plan 2025-2030 (CRMP)

The Community Risk Management Plan 2025-2030 (Accessible Version) is our overall strategy for helping to keep people, their homes, businesses, communities and the environment safe from fire and other emergencies. It provides an overview of the fire and rescue related risks faced by the communities we serve across Herefordshire and Worcestershire and sets out our high-level plans for tackling those risks through our prevention, protection and emergency response services. These plans are explained in more detail in the Prevention (Accessible Version), Protection (Accessible Version) and Response (Accessible Version) Strategies 2025-2030 and are available on the Publications page of the Service website.

Importantly each core Strategy contains key measures of performance. When assessing overall performance, the Service uses ‘Key Performance Indicators’ which are reported to the Authority’s Policy and Resources Scrutiny Committee every quarter – these reports can be found on the Service’s website in the Policy and Resources Scrutiny Committee section. 

External Assessment

Not only do we report our progress to the Fire Authority every quarter our performance is also regularly measured by inspectors from His Majesty’s Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS). Our latest inspection report can be found on the HMI Reports page on our Service website.