Staff Survey 2023

Hereford & Worcester Fire and Rescue Service (HWFRS) values feedback and the opinions of its workforce to plan future development. The results from the staff survey feed directly back into ensuring the Service is a great place to work, in line with the Core Code of Ethics.

The staff survey, designed by People Insight on behalf of the Service, was conducted to understand how staff feel about working for HWFRS and experiences with us. ​​​​​​​​​​​​​​​​​​​​​

Understanding staff better will help us create an environment where staff can perform at their best and thrive. Also knowing where things are going well or getting better is important to help improve further in the future.

Survey Outcomes

Full details on the Staff Survey are available in the Staff Survey Summary Report.  Overall, we received an extremely positive staff survey, with an excellent participation rate (65%) and an exceptional employee engagement score (84%). HWFRS consistently scored higher than the FRS sector benchmark and performed significantly above the average for all other organisations surveyed by People Insight. 

The results demonstrate that HWFRS is considered a good place to work, creating a positive employee experience, and that employees are highly committed and proud to work for HWFRS. Employees enjoy working with colleagues and most feel that they belong at HWFRS, including employees from under represented staff groups.

The feedback is being used to further develop engagement within the workforce, linking into wider cultural organisational development work. The key focus areas for improvement are Leadership and Communication, Innovation and Psychological Safety, as well as maintaining the excellent 2023 outcomes. The survey will be repeated in 2025 to re-assess engagement levels.

Equality and Gender Pay Gap Report

Our annual Equality & Gender Pay Gap report outlines our workforce profile data, detailing the composition of all work groups: wholetime, On-Call, fire control and support staff, as well as the demographics of our communities in Herefordshire & Worcestershire.