Accessibility

Accessibility Statement for Hereford & Worcester Fire and Rescue Service

This accessibility statement applies to www.hwfire.org.uk

Introduction:

This website is run by Hereford & Worcester Fire and Rescue Service.
We want as many people as possible to be able to use this website. For example, that means you can to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

We have installed ReciteMe to allow you to access accessibility tools and translations.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some older PDF documents are not fully accessible to screen reader software
  • some externally provided videos do not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact:

We’ll consider your request and get back to you within 20 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Helen Holmes, Head of Corporate and Digital Communications by email hholmes@hwfire.org.uk or on 01905 368312

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hereford & Worcester Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Preparation of this accessibility statement

This statement was prepared on 12 April 2024.

The website was last tested on 12 April 2024. The test was carried out by Orphans Press Ltd.

You can read the full accessibility test report here.