03/06/2024
Request
Dear Hereford and Worcester Fire and Rescue Service,
The information that we require is as follows:-
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) What is your annual spend on a Social media management tool?
4) What dates does your contract with your current supplier end (month & year) ?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) What is your annual spend on a social listening / media monitoring tool?
8) What dates does your contract with your current supplier end (month & year)
9) Who is the senior person responsible for managing these contracts?
Yours faithfully,
Response
Good Morning
Thank you for your request for information, which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000.
The Service can confirm that the information that you have requested is held and can be found below:
1) Do you use a social media management platform?
Yes
2) If so, what tools do you use?
Hootsuite
3) What is your annual spend on a Social media management tool?
£4764.62
4) What dates does your contract with your current supplier end (month & year) ?
March 2025
5) Do you use a social listening / media monitoring platform?
Yes
6) If so, what tools do you use?
Vuelio
7) What is your annual spend on a social listening / media monitoring tool?
£3500
8) What dates does your contract with your current supplier end (month & year)
August 2024
9) Who is the senior person responsible for managing these contracts?
We do not release individual names.
If you have any questions regarding your request, please contact Information Governance and Committee Services on tel: 0345 122 4454 or by e-mail informationrequests@hwfire.org.uk. In any such communication please include the reference number assigned (see Subject).
Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.
If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk.
Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk
Thank you for your request for information.
Kind regards
Information Governance Team