Date of Request
July 23
Request
Hello
I would like to submit a new FOI request.
All or some of the information provided previously has expired, I require an update on the questions below.
See my request below:
Contract 1 – Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)
1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
2.Telephony/Voice Services – Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
3.Telephony/Voice Services – Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
4.Telephony/Voice Services – Type of Lines – Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
Contract 2 – Incoming and Outgoing of call services.
6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
Contract 3 – The organisation’s broadband provider.
11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
12.Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Contract 4 – Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
15.WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
16.Contract Description: Please can you provide me with a brief description for each contract
17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
Please acknowledge the receipt of this email,
Thanks
Response
Good Morning X
Thank you for your request for information which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000. Your FOI reference is: FOI 180 07 23
The answers to your questions are:
Contract 1 – Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)
1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
|
Integral Communications |
2.Telephony/Voice Services – Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
|
Pay quarterly Rolling Contract in place since 2012 – Renewal / Review every 12 months April. |
3.Telephony/Voice Services – Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
|
Pay quarterly – Rolling Contract in Place since 2012 Renewal / Review every 12 months April. |
4.Telephony/Voice Services – Type of Lines – Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
|
PSTN/Analogue: 54 SIP trunks: 30 ISDN: 27 VOIP |
5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
|
SIP trunks: 30 PSTN/Analogue: 54 ISDN: 27 |
Contract 2 – Incoming and Outgoing of call services.
6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
|
Integral Communications |
7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
|
Pay quarterly – Rolling Contract Renewal / Review Every 12 Months April |
8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
|
Approximately £400 |
9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
|
Pay quarterly – Rolling Contract Renewal / Review every 12 months April |
10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
|
370 |
Contract 3 – The organisation’s broadband provider.
11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
|
Internet is provided by our WAN service provider. |
12.Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
|
As per WAN contract – below |
13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
|
Included in WAN costs – below |
Contract 4 – Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
|
MLL Telecom |
15.WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers
|
2027 – there are options to extend Year on Year on a rolling basis |
16.Contract Description: Please can you provide me with a brief description for each contract
|
To Provide WAN and SDWAN services across the estate |
17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.
|
29 Sites in total |
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
|
200K P/A |
19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
|
Via The Blue Light Procurement Services and Public Service Framework Crown Commercial Network services 2 RM 3808 now Network services 3 RM6116 |
20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
We do not provide personal details GDPR. Other than the Head of ICT.
Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.
If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk
Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk
Kind Regards
Information Governance Team