Date of Request
July 23
Request
Hello!
Further to the original Enterprise Application request, the contracts below have expired. Please provide the current status.
|
CRM |
APD Communications |
|
HR |
HR Connect |
|
Finance |
TechnologyOne UK |
If all the information besides the contract dates are the same, I am happy to just receive an update on the contract dates.
The information I’m requesting is regarding the software contracts that the organisation uses, for the following fields.
Enterprise Resource Planning Software Solution (ERP):
Primary Customer Relationship Management Solution (CRM):
For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.
Primary Human Resources (HR) and Payroll Software Solution:
For example, iTrent, ResourceLink, HealthRoster; software of this nature.
The organisation’s primary corporate Finance Software Solution:
For example, Agresso, Integra, Sapphire Systems; software of this nature.
1. Name of Supplier: Can you please provide me with the software provider for each contract?
2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.
3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.
Please also list the software modules included in these contracts.
4. Number of Users/Licenses: What is the total number of user/licenses for this contract?
5. Annual Spend: What is the annual average spend for each contract?
6. Contract Duration: What is the duration of the contract please include any available extensions within the contract.
7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.
10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).
Kind regards,
Response
Dear X
Thank you for your further request for information which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000. Your FOI reference is: FOI 180 07 23
The answers to your questions are:
|
CRM |
No separate system – functionality included within HR System below |
|
|
HR |
HR Connect – Supplier: Automatic Data Processing |
Ongoing licence and support contract – automatic annual renewal unless terminated by prior notice. Cost: approx. £7,000pa |
|
Finance |
TechnologyOne UK |
Ongoing contract – automatic annual renewal unless terminated by prior notice. Annual licence fee + hosting £91,000 pa |
Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.
If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk
Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk
Kind regards
Information Governance Team