Date of Request
01/10/2024
Request
Dear,
I hope this message finds you well.
I am writing to request information under the Freedom of Information Act regarding the Computer Aided Dispatch system that is used by your service. For reference, I understand that many Fire and Rescue Services (FRS) in the UK are using Vision 4 by NEC.
Specifically, I would like to request the following details:
1. The name of the supplier providing the CAD.
2. The total contract value for these services.
3. The contract start date.
4. The contract end date
Thank you for your time and assistance. I look forward to your response.
Best regards,
Response
Good Afternoon,
Thank you for your request for information, which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000.
The Service can confirm that the information that you have requested is held and is as below:
1. The name of the supplier providing the CAD.
Motorola UK Ltd
2. The total contract value for these services.
£4,569,194.24
3. The contract start date.
11/01/2024
4. The contract end date
31/10/2031
If you have any questions regarding your request, please contact Information Governance and Committee Services on tel: 0345 122 4454 or by e-mail informationrequests@hwfire.org.uk. In any such communication please include the reference number assigned (see Subject).
Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.
If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk.
Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk
Thank you for your request for information.
Kind regards,
Information Governance Team