Date of Request
12/11/24
Request
Good Morning,
Please can you provide information with regards to the make / model of the telephony PBX system that currently serves the Service (i.e. within the Control Room and in the back offices), I do not need to know any further information other than the make / model of the system at this time, if there are more than one telephony systems used please can you also provide the make / model of the additional telephony PBX system.
Thanks
Response
Hi
We thank you for your request for information, which has been received by Hereford and Worcester Fire and Rescue Service (the Service) and considered under the Freedom of Information Act (FOIA) 2000
The Service can confirm that the information that you have requested is held and the information is below:
The Service’s PBX is Unify OpenScape Business. We have:
2 x X5 edition
1 x X8 edition
1 x S edition
If you have any questions regarding your request, please contact Information Governance and Committee Services on tel: 0345 122 4454 or by e-mail informationrequests@hwfire.org.uk. In any such communication please include the reference number assigned (see Subject).
Should you have any queries regarding the management of your request and wish to make either a complaint or request a review of the information disclosed to you, please do so by using Hereford & Worcester Fire and Rescue Service’s complaints system: Comments and Complaints. This must be done within 40 working days of our response to your request. After this date and in line with ICO guidance the Service is not obliged to provide an internal review of your request.
If you are not satisfied with the outcome of the internal review, you may appeal the decision by contacting the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, Tel: 0303 123 1113 (alternatively 01625 545745) or E-mail: casework@ico.org.uk.
Further information on Hereford & Worcester Fire and Rescue Service may be viewed at the Service’s website: www.hwfire.org.uk
Thank you for your request for information.
Kind regards,
Information Governance Team