Privacy Policy

Hereford & Worcester Fire and Rescue Service (the Service) is committed to protecting your privacy. 

You can find out more about how we use your information and what we do to protect it by visiting the Data Protection page on our website.

The Service has a Data Protection Officer who ensures we are legally compliant and look after your privacy rights. If you have any questions or concerns about data protection, please contact the Information Governance Department:

By email: 
informationrequests@hwfire.org.uk

By phone:
0345 122 4454 (local rate)

By writing to:
Information Governance
Hereford & Worcester Fire and Rescue Service HQ 
Hindlip Park
Worcester
WR3 8SP

Information Use

Any personal information that you may provide will be used solely for the purpose for which it is being collected. The Service will not sell, license, transmit or disclose this information outside of Hereford & Worcester Fire and Rescue Service unless expressly authorised by you or required or permitted by law. 

Website and cookies 

The Service does not use cookies to collect or store personally identifiable information about you or other sites you have visited and only logs the user’s IP address to provide us with “usage data”, such as the number of visitors we receive to our site. This is information is collated by Google Analytics and helps us to analyse and improve the usefulness of the information we provide on this website. Google Analytics stores information about: 

  • The pages you visit on our site
  • How long you spend each page
  • How you got to the site 

If you would like to opt out from Google collecting this data, please use the following link: https://tools.google.com/dlpage/gaoptout

The Twitter function on the Service’s website uses cookies. For more information on Twitter cookies, please see the Twitter Privacy Policy: https://twitter.com/en/privacy

Links to other sites

The Service provides links to other websites for your use. We try to carefully choose websites which we believe are helpful and meet our high standards; however the Service is not responsible for the content of external websites. 

Glossary 

IP Address: An Internet Protocol (IP) address is a unique four-number reference (for example 148.8.84.86) which identifies a computer and its location on the internet. 

Cookies: A cookie is a small text file placed on your computer when you visit some websites. Cookies can be used to store information about you for when you re-visit a site, so that the site can recognise you by matching the cookie on your computer with the counterpart in its database.